Delivery
Australia Wide Home Delivery
We want your experience to be as simple as possible, providing a free delivery service to SELECT cities and a competitive delivery fee Australia wide.
If you feel that the price quoted on our website is not right, please contact us on theloungestoreaustralia@gmail.com and we will provide you with a quotation.
After your order has been placed our friendly staff will call you and arrange a suitable delivery time. We pride ourself on customer service and will do our best to deliver your new at a convenient time.Where We Deliver
Delivery is free with most areas of Sydney, Melbourne and Brisbane. If you feel that the price quoted on our website is not right, please contact us here at theloungestoreaustralia@gmail.com and we will provide you with a quotation.
We will always call you well in advance to make sure someone will be home. In most cases our drivers will need assistance getting the sofa off the truck so please have someone home to assist. Delivery is to your door, if you are unable to assist the driver or need assistance into your house or upstairs into an apartment, please contact us to organise.
Your Area Not Listed? Don't Worry!
Please contact us via chat or email to discuss your delivery options.
5 Working Day, Risk-Free Returns.
We guarantee your complete satisfaction and want to make sure you are happy with our purchasing experience. If you have changed your mind on an item, no problem - we make returns easy.
You can return your product within 5 Working days of delivery. To be eligible for return, sofas must have tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean, free of tears, burns and stains of any kind.
To get the item back to us you will have to carefully repack the item in the original packaging materials, arrange and pay for return shipping. The item must arrive at our warehouse within 14 days of the initial delivery date.
We will then refund you the amount subject to a 20% restocking fee and delivery costs via the same method you used for the initial payment.
